About Us!

Welcome to Chains and Charms by SB. We are so excited to share all these amazing items with you! We offer makeup, jewelry, accessories, purses, kids' items, hair stuff, stationery items, and so much more!! We do live sale shows often! Meet so many amazing people while shopping in the comfort of your home! We promise you won’t be disappointed!

Important information/Chains and Charms by SB Policies: Office hours are from 8am-5pm MTN Monday - Friday. Sherry does go live during off hours but the messages regarding orders and shipping will not be answered during those times. We also will not answer messages during holidays. Any questions regarding your order or shipping should be emailed to: chainsandcharmsbysb@gmail.com. Answers to questions regarding orders will NOT be answered on the live shows or on Facebook messenger. Facebook Messenger is only used for new orders, invoices, or to a question regarding products or things we sell. If you see something you want to order from a live sale, then you would send us a message on messenger. All other concerns go to the email above.

We are not able to hold products, so if you are not able to pay within the allotted 24 hours please do claim!

No returns or exchanges on the following items: Mystery items Cosmetics Jewelry Sunglasses Holiday/Seasonal Items Any discounted items Items in the $15 or less (discounted items) section

**ALL SALES FINAL ON DISCOUNTED ITEMS*** ***

Each item returned will be charged a 10% restocking fee. Customers that return 10% or more of their purchase will be limited on returns allowed. All live sale orders are shipped out within 2-3 days with paid invoices. Sometimes we may need longer so we do always say to please allow 3-4 business days for your items to ship. Picture sales will always take longer than regular live sales also. 📦📫Shipping charges Flat $8.00. This does NOT include shipping out of the United States. All shipping charges are to be paid for that go to Canada or a different country.

If there is an issue with your order (something broke, something missing, something wrong with an item) you will have 48 hours from the time the package is delivered to message us with the issue at CHAINSANDCHARMSBYSB@GMAIL.COM. We will not be able to do anything if you message us regarding these issues after this time. We will also need you to send us pictures and videos of the products if there is an issue. Please refer at the top to what we allow for returns/refunds.

📌📌Tracking for packages is sent to you from Pirateship. If you don't see a tracking number in your email within 3-4 business days, please first check your spam folder, if still not there, send us a message at CHAINSANDCHARMSBYSB@GMAIL.COM. Anything that is damaged in transit requires an insurance claim to be made with USPS. We make sure to wrap everything very well with lots of bubble wrap. We also pay to have all packages insured in case something breaks in transit. We know this is not an ideal situation, but it does happen from time to time. We will do our best to help you with the process, but the claim does need to be done by the customer. 🚫

❌Invoice cancellations have become a major problem for us. If you do not pay for your invoice within the allotted 24 hours the invoice will be canceled. We will no longer be allowing the invoice to be reissued if you miss the cut-off time. If you are a new customer you will not be able to shop at Chains and Charms by SB. For those who have been a customer for a month or more, you will receive a one-time courtesy pass. After 1 canceled invoice you will also no longer be allowed to shop. This includes live sale invoices as well as wall drop invoices.

💜We strive to do our best and to continue to do what we need to make the above changes. We appreciate the ongoing support of long-time buyers and each new customer we gain; You all help this business grow! Lastly, thank you so much for the love and support! We appreciate you and cannot wait for you to receive your order! We take pride in all the products we sell and even how we wrap your orders! We really hope you love it as much as we love getting them for you! Without y’all, none of this would be here so thank you for allowing my dreams to become a reality! I promise to work hard for all of you!

🌸🌸Thank you so much! 🌸🌸 .

🖤💕Much love,💕🖤 Sherry & Brittany